Difference between revisions of "Error Messages/20438"

Latest revision as of 19:07, 8 February 2016

Error message

Sorry, the hostid field in the license 'analytica_professional_123_4 in the file 'Analytica.lic' contains the word "invalid".

The license in not valid because of this. Please see the More Information link below.

Cause

There was a problem obtaining the correct host id for your computer while activating, or you entered "invalid" into the manual activation form for the host id.

You would see this error message when adding a manually activated license to Analytica.

This has probably happened on a virtual machine which has no physical hard disk. Because the hard disk's serial number is used by the license manager to obtain a unique host id, the absence of a hard disk on the virtual machine may have confused it. Ideally this should not happen, but the specific configuration of your computer may be particularly unusual and require special treatment.

Remedy

If you entered "invalid" into the manual activation form, but you are able to figure out your correct host id, then attempt manual activation again using a valid host id. Look on the Analytica Licensing Information dialog (Update License... on the Help menu) at the bottom.

If the host id is showing up as invalid there, or if you have exceeded the maximum number of activations when you try to reactivate, then it will be necessary to get help from Lumina Tech Support by emailing support@lumina.com. Please provide the following information in the email, which will help us find a work around.

This error message, including your license name as it appears in the message (this would be analytica_professional_123_4 in the error text above).
The host id and user id that appears on the Analytica Licensing Dialog
If you encountered the "too many activations" error, let us know.
Your C:\volume serial number. To get this, open a CMD prompt and type: dir c:a
A line near the top will read "Volume Serial Number is..."
Your name and contact information. If you aren't the end-user, then include also the name of the end-user of this license.

@@ Line 1: / Line 1: @@
-= Error Message =
+[[Category: Error messages]]
-:Sorry, the hostid field in the license ''analytica_professional_123_4'' in the file "Analytica.lic" contains the word "invalid". The license in not valid because of this. Please see the More Information link below.
+== Error message ==
-= Cause =
+:<code>''Sorry, the hostid field in the license 'analytica_professional_123_4'' in the file 'Analytica.lic' contains the word "invalid". ''</code>
+:<code>''The license in not valid because of this. Please see the More Information link below.''</code>
+== Cause ==
 There was a problem obtaining the correct host id for your computer while activating, or you entered "invalid" into the manual activation form for the host id.
@@ Line 9: / Line 12: @@
 You would see this error message when adding a manually activated license to Analytica.
-This has probably happened on a virtual machine which has no physical had disk. Because the hard disk's serial number is used by the license manager to obtain a unique host id, the absence of a hard disk on the virtual machine may have confused it. Ideally this should not happen, but the specific configuration of your computer may be particularly unusual and require special treatment.
+This has probably happened on a virtual machine which has no physical hard disk. Because the hard disk's serial number is used by the license manager to obtain a unique host id, the absence of a hard disk on the virtual machine may have confused it. Ideally this should not happen, but the specific configuration of your computer may be particularly unusual and require special treatment.
-= Remedy =
+== Remedy ==
 If you entered "invalid" into the manual activation form, but you are able to figure out your correct host id, then attempt [http://www.lumina.com/support/activate-analytica/ manual activation] again using a valid host id. Look on the '''Analytica Licensing Information''' dialog ('''Update License...''' on the '''Help''' menu) at the bottom.
-If the host id is showing up as invalid there, or if you have exceeded the maximum number of activations when you try to reactivate, then it will be necessary to get help from Lumina Tech Support by emailing support@lumina.com. Please provide the following information in the email, which will help us find a work around.
+If the host id is showing up as invalid there, or if you have exceeded the maximum number of activations when you try to reactivate, then it will be necessary to get help from Lumina Tech Support by emailing [mailto:support@lumina.com support@lumina.com]. Please provide the following information in the email, which will help us find a work around.
-* This error message, including your license name as it appears in the message (this would be ''analytica_professional_123_4'' in the error text above).
+* This error message, including your license name as it appears in the message (this would be <code>analytica_professional_123_4</code> in the error text above).
 * The host id and user id that appears on the '''Analytica Licensing Dialog'''
 * If you encountered the "too many activations" error, let us know.
-* Your C:\ volume serial number. To get this, open a <code>CMD</code> prompt and type: <code>dir c:a</code>
+* Your <code>C:\volume</code> serial number. To get this, open a <code>CMD</code> prompt and type: <code>dir c:a</code>
-*:A line near the top will read <code>"Volume Serial Number is ..."</code>
+*:A line near the top will read <code>"Volume Serial Number is..."</code>
 * Your name and contact information. If you aren't the end-user, then include also the name of the end-user of this license.
+==See Also==
+* [[Installation and licenses]]
+* [[How to Install Analytica -- Individual License]]
+* [[What License do I Purchase?]]
+* [http://www.lumina.com/support/activate-analytica/ Manual activation of Analytica]