Analytica User FAQs/Licenses

My License Code says it is stale. How do I install?

Our license codes go "stale" a few days after they are issued. This is help us reduce piracy of the software. We hope you install the software within those few days. If you don't get to it in time, or if you need to re-install in the future, no problem. You just need to obtain a freshed license code by visiting the Refresh a Stale License Code page.

Which Release do I have?

To check which release number you have: Open Analytica, and select About Analytica from the Help menu. This window shows your Edition, Release number, and the date of the release.

What does the extended annual support get me?

You automatically have maintence support for 12 months after your purchase of Analytica or ADE. After that, you need to purchase annual support at a cost of approximately 20% of your original purchase price -- the exact prices are found at Extended Maintenance and Support.

Current support gets you these benefits:

• Access to the Analytica Wiki (which you are viewing now).
• Free technical support by email (at support@lumina.com)
• Free patches and minor upgrades (e.g., 4.2 to 4.3)
• Discounted prices on major upgrades (e.g., 4.x to 5.0)
• Free attendence to the weekly Analytica User Group sessions.

In the future, Lumina will not offer upgrade pricing for people who do not have continuous active maintenance and support. That means that if a new release comes out, minor or major, you'll need to pay full price to upgrade.

Do you offer site licenses or floating licenses?

Not yet, but coming soon (targetted for Analytica 4.2).

Currently we license Analytica on a per-user basis. If you have two people who use Analytica, each needs their own license, regardless of whether they use Analytica from the same machine or at different times.

Users of the Free Player also have their own license, which happens to be free, of course.