Analytica User FAQs/Licenses

My License Code says it is stale. How do I install?

Our license codes go "stale" a few days after they are issued. This is help us reduce piracy of the software. We hope you install the software within those few days. If you don't get to it in time, or if you need to re-install in the future, no problem. You just need to obtain a freshed license code by visiting the Refresh a Stale License Code page.

Which Release do I have?

To check which release number you have: Open Analytica, and select About Analytica from the Help menu. This window shows your Edition, Release number, and the date of the release.

How do I find what the most recent release is?

Check Download Page. Also check the Analytica Docs.

As of 12 Sep 2008, the current release is 4.1.2.

As of May 2009, 4.2.0 is in beta testing. See Beta Tester Page for current status.

What does the extended annual support get me?

You automatically have maintence support for 12 months after your purchase of Analytica or ADE. After that, you need to purchase annual support at a cost of approximately 20% of your original purchase price -- the exact prices are found at Extended Maintenance and Support.

Current support gets you these benefits:

Access to the Analytica Docs (which you are viewing now).
Free technical support by email (at support@lumina.com)
Free patches and minor upgrades (e.g., 4.2 to 4.3)
Discounted prices on major upgrades (e.g., 4.x to 5.0)
Free attendence to the weekly Analytica User Group sessions.

In the future, Lumina will not offer upgrade pricing for people who do not have continuous active maintenance and support. That means that if a new release comes out, minor or major, you'll need to pay full price to upgrade.

Are we legal, or do we need more licenses?

Disclaimers: The following applies to Analytica 4.1 and earlier. It does not apply to ADE (which is licensed on a per-server basis rather than a per-user basis). It also may not apply to Analytica 4.2 or later. In all cases, the End-User License Agreement (Help → Update License... → View License Agreement) is the offical word. If anything said here conflicts with that EULA, the EULA takes precedence. However, here we'll try to remove any legalese to make it simple.

Do you have one license for each person who uses Analytica? If not, you need more licenses.

If are the only user of Analytica and you have installed it on your desktop computer at work, on your notebook, and on your home computer, you are legal with one license as long as you are the only person who uses those installed copies. One person - one license.

If you have Analytica installed on a single computer, but three people use it from that computer, you need three licenses. One license is required for each user -- it isn't a function of the number of machines that it is installed on -- it is a function of the number of users.

If John and Jane don't use it at the same time, can we use a single license?

No. Two users require two licenses, even if they don't use it at the same time.

We will allow you to transfer a license from one individual to another, as long as these license transfers are infrequent. So, for example, if John switches positions and stops using Analytica but Jane takes over for him, you can have the Analytica license previous assigned to John re-assigned to Jane. To do this, send email to sales@lumina.com. Be sure to include the license code and both user names, being clear about who the current user is now.

Do you offer site licenses or floating licenses?

Floating license are available staring with Analytica 4.2. As of May 2009, 4.2 is in beta testing. If you are an eligible beta tester, you can use floating licenses with the 4.2 beta. During the 4.2 beta testing cycle, there is no cost to the floating license (except that there are some restriction on the use of Optimizer with a floating license). Once 4.2 is released, floating licenses will cost approximately 1.5x of an individual license.

Analytica 4.1 is licensed only on a per-user basis. If you have two people who use Analytica, each needs their own license, regardless of whether they use Analytica from the same machine or at different times.

Users of the Free Player also have their own license, which happens to be free, of course.

Can I install two different editions (or licenses) on the same computer?

As far as the license agreement, we wouldn't have a problem with this if the licenses were valid.

However, the implementation does not actually allow this. It stores one license code for the machine, which specifies the specific license and the edition.

If you have two people with different account logins who use Analytica on the same computer, we recommend you obtain the same edition for both. Both should use Enterprise -- don't have one licensed to use Enterprise and the other licensed to use Professional. Even though the sole license code stored on that computer may be the code assigned to User 1, as long as we have User 2 on record as a licensed user of that same edition, we consider this to be perfectly legitimate.

We are also asked occasionally if you can have two editions simultaneously, even for a single user. For example, with the ability to switch between Player and Professional, or Power Player and Enterprise. Well, if you have a license for both Power Player and Enterprise, again it doesn't violate the spirit of our licensing policy, but the software itself doesn't support this. However, note that if you want to get a feeling for the experience in Player or Power Player, enter Browse mode and stay there, and you'll get a pretty good idea what can and cannot be done by your Player or Power Player users.

Can't get Floating license to work with Analytica 5.1

There is a bug that affects only Analytica 5.1 (not 5.0 or earlier nor 5.2 or later) when using a floating license. When you enter the RLM server name in the License Dialog, it doesn't remember it. It has trouble connecting to the server, although it will if you repeat the entry of the information, and then when you later restart Analytica, you have to enter it again and kick it again.

The bug is that when it saves the server host name, it saves it in the wrong location in the registry. The fix is as follows:

Run RegEdit
Navigate to HKEY_CURRENT_USER / SOFTWARE / Lumina Decision Systems / Analytica / 5.0x64
Right-click in the right panel and select New String Value. Name the value RlmHost. Set its value to your RLM server host with the port, such as "5053@OurRlmServer". (The quotes are not part of the value).

After renewing, the old expiration date still displays

Some users have experienced the following problem after activating a renewal license with Analytica release 6.1.

You have an existing Analytica subscription license that is nearing expiration.
Lumina sends you an activation key for a renewal (with an expiration slightly more than a year in the future).
After you activate the renewal license, the splash screen still shows the original (nearing) expiration date.

We've traced this problem to a bug that intermittently occurs when writing the new license to the file on your computer during activation. The bug writes an extra quotation mark after the new license, which confuses the license manager. You can fix this problem by removing the stray quotation mark as follows.

Using a text editor, open the existing file "C:\ProgramData\Lumina\Licenses\«your license name».lic"
Both your old license and your new license appear in this file. Delete the old license. If you see the new license listed many times (due to attempting the activation multiple times), delete all but one. Thus, there should now be only one license in the file.
Look for a stray quote character (") at the end of the new license and remove it if there. Do not alter anything within the license itself. If there isn't a stray quote, don't worry -- the deletion of the old license will fix the problem.
Save the file
Restart Analytica

As an example, Alice has a license named analytica_enterprise_4321_770. In her file "C:\ProgramData\Lumina\Licenses\analytica_enterprise_4321_770.lic", the following license appears:

LICENSE lumina analytica_professional_4321_770 9.99 19-feb-2023 uncounted
 hostid=diduid=4ZAZ1X6U_alice share=uh platforms=x86_w,x64_w 
 issued=4-may-2022 options=professional
 _ck=cd466fe668 sig="60P045389K6HUKEG6S3D6SPCV3AFVJFEBQ2QJW022G4N23Y
 KES51YV4MT2U06118AS5HTQPTUR""

This license entry ends with two quote characters -- the second one (highlighted in yellow) is an unmatched one and is the cause of the problem.

If you find these instructions too difficult, an alternative remedy is to manually activate your license. Follow the instructions on the Manual Activation web page, and replace the existing license file in C:\ProgramData\Lumina\Licenses\ with the one sent to you in the manual activation email. (It'll have the same content, but without the extra quote, and with only one license in the file). But when you do this, please REPLACE the existing file rather than using the "» Read license from *.lic file" option (which appends the license without deleting the original license).