Why is this necessary?

Some browsers have changed the default settings to block Adobe Flash lately. This page explains how to enable Flash so that you can use ACP in your browser. We apologize for this, and we are working hard on finding a replacement for Flash.

Enabling Flash in the Chrome Browser

Chrome has started blocking Flash by default. If you are comfortable with editing your registry setting, you can add a key to your registry will allow you to permanently use flash with Chrome with the ACP website. If you don't want to edit your registry you can use one of the other methods, which will require you to enable flash every time you start a new Chrome session.

Method 1 - Use a registry setting to permanently enable Flash for ACP

Easiest way - Using the registry key provided

Download the registry key file here chrome.reg
Double click on the chrome.reg file.
You will probably need to clear a few warning messages by clicking [run].

That's it, Flash for Chrome should be permanently enabled for the ACP website.

Edit the registry manually

Page which gives Instructions to add the register key manually, using regedit.

Method 2 - In the Chrome settings dialog

1: In Chrome, enter this URL:

chrome://settings/content/flash

{Or you can click the 3 dots on the top right and then, select the following: Settings -> Advanced -> Privacy and Security -> Site Settings -> Flash}

2: Once in the flash dialog, slide the control for Flash to the right to the "Ask first" setting.

When you go back to the ACP sign in page you should be able to Click on the Enable/Get Flash link and be able to use ACP. You will be asked if you want to enable Flash every time you start a new Chrome session.

Method 3 - from the Chrome secure connections popup

This method doesn't require you to open the Chrome settings.

1: When you open the ACP sign in page, you should see a security padlock icon to the left of the URL - using your mouse, right click on it.

2: In the "Connection is secure" popup, click on the pulldown menu for Flash - which will probably say "Block (Default)" - and select "Allow".

3: Now close this popup either by clicking on the X in the top right or by clicking on the browser canvas outside of the popup.

There should be a message bar at the top of Chrome window with the message "To apply your updated settings to this site, reload this page".

4: Press the [Reload] button

Expected: This should cause the Blue "Enable/Get Flash" Prompt to disappear and direct you to ACP. Chrome will remember the setting for the remainder of the session.