Analytica User FAQs/Licenses

My License Code says it is stale. How do I install?

Our license codes go "stale" a few days after they are issued. This is help us reduce piracy of the software. We hope you install the software within those few days. If you don't get to it in time, or if you need to re-install in the future, no problem. You just need to obtain a freshed license code by visiting the Refresh a Stale License Code page.

Which Release do I have?

To check which release number you have: Open Analytica, and select About Analytica from the Help menu. This window shows your Edition, Release number, and the date of the release.

What does the extended annual support get me?

You automatically have maintence support for 12 months after your purchase of Analytica or ADE. After that, you need to purchase annual support at a cost of approximately 20% of your original purchase price -- the exact prices are found at Extended Maintenance and Support.

Current support gets you these benefits:

• Access to the Analytica Wiki (which you are viewing now).
• Free technical support by email (at support@lumina.com)
• Free patches and minor upgrades (e.g., 4.2 to 4.3)
• Discounted prices on major upgrades (e.g., 4.x to 5.0)
• Free attendence to the weekly Analytica User Group sessions.

In the future, Lumina will not offer upgrade pricing for people who do not have continuous active maintenance and support. That means that if a new release comes out, minor or major, you'll need to pay full price to upgrade.

Are we legal, or do we need more licenses?

Disclaimers: The following applies to Analytica 4.1 and earlier. It does not apply to ADE (which is licensed on a per-server basis rather than a per-user basis). It also may not apply to Analytica 4.2 or later. In all cases, the End-User License Agreement (Help → Update License... → View License Agreement) is the offical word. If anything said here conflicts with that EULA, the EULA takes precedence. However, here we'll try to remove any legalese to make it simple.

Do you have one license for each person who uses Analytica? If not, you need more licenses.

If are the only user of Analytica and you have installed it on your desktop computer at work, on your notebook, and on your home computer, you are legal with one license as long as you are the only person who uses those installed copies. One person - one license.

If you have Analytica installed on a single computer, but three people use it from that computer, you need three licenses. One license is required for each user -- it isn't a function of the number of machines that it is installed on -- it is a function of the number of users.

If John and Jane don't use it at the same time, can we use a single license?

No. Two users require two licenses, even if they don't use it at the same time.

We will allow you to transfer a license from one individual to another, as long as these license transfers are infrequent. So, for example, if John switches positions and stops using Analytica but Jane takes over for him, you can have the Analytica license previous assigned to John re-assigned to Jane. To do this, send email to sales@lumina.com. Be sure to include the license code and both user names, being clear about who the current user is now.

Do you offer site licenses or floating licenses?

Not yet, but coming soon (targeted for Analytica 4.2).

Currently we license Analytica on a per-user basis. If you have two people who use Analytica, each needs their own license, regardless of whether they use Analytica from the same machine or at different times.

Users of the Free Player also have their own license, which happens to be free, of course.