Difference between revisions of "ACP Error Messages/60100"

Revision as of 09:51, 11 May 2016

Error message examples

 Your Analytica Cloud Player session has ended. Try pressing 'Restart' button. If that doesn't work,
 make sure that cookies (including third party) are enabled for your browser.

Cause

Generally, a session ends after a run of 20 minutes of inactivity. After that the model is no longer being played and you need to start a new session to resume playing the model.

Remedies

There should be a restart button on the upper right corner of the ACP window. (todo: add screenshot).

@@ Line 8: / Line 8: @@
 == Cause ==
-*Generally, a session ends after a run of 20 minutes of inactivity (Except for [[ACP]] server license which can have custom timeout settings. Also a session will end when switching to a different browser, or when you log out.
+*Generally, a session ends after a run of 20 minutes of inactivity.  After that the model is no longer being played and you need to start a new session to resume playing the model.
-*So if you have 2 browser tabs/windows open in ACP, and log out of one of these tabs, the other tab will be left in a state in which  it may appear acp is running, Same thing if you open ACP in a different browser e.g. Chrome after using Firefox.
-*This can happen for instance if you are viewing an ACP model in a Group account using your default browser, then use Publish to cloud from Desktop Analytica to upload a model into an individual account with the same email address, or vice versa. This will generally end the first session .
-*This does depend on your browser settings and to some extant on the individual machine.
 == Remedies ==
-*If playing an email invite, try pressing the restart link.
+*There should be a restart button on the upper right corner of the ACP window.  (todo: add screenshot).
-*Check that cookies are enabled.
-*You will probably need to sign in to ACP again.
 ==See Also==