Automatic Beta Licensing Error

Analytica Automatic Beta Licensing feature in Analytica 4.3 automatically fetches an Analytica 4.3 Beta license from the Lumina license server if you have a valid Analytica 4.2 license with active support. This page explains the errors and messages from the Analytica Automatic Beta Licensing feature.

Communication Error

Error Message

 Your Analytica beta license could not be renewed because an error occurred while communicating
 with the Lumina server. This may be because your machine is not connected to the internet.
 
 Please call us at (+1)650-212-1212, or email us at support@lumina.com if you need a beta license.
 Thank you,
 The Lumina Team.

Description

This error message is shown when Analytica cannot successfully communicate with the Lumina license server to fetch or renew your Analytica 4.3 Beta license. Your computer may not be connected to the internet or connected to the internet through a proxy server that restricts Analytica from connecting to the Lumina license server.

Solution

Please write to support@lumina.com to request an Analytica 4.3 Beta License. We will then send you an Analytica 4.3 Beta Activation Key and instructions on installing the license.

New Beta Build

Message

 A new Analytica 4.3 beta build has been downloaded. Please click Yes to quit Analytica
 and install the downloaded beta release. The installation should only take a few minutes. 
 Choose No to install the downloaded beta release later.
 
 Cheers,
 The Lumina Team.

Description

A new Analytica 4.3 Beta build is available for installation.

Solution

Click Yes to install the new downloaded beta build. This will automatically close Analytica and run the downloaded installer. The installation should not take more than a few minutes.

Click No to install the new downloaded build later, and continue to load Analytica.

Could not log into Lumina database

Message

 Your Analytica 4.3 beta license could not be renewed because Analytica  was not able to log into the 
 Lumina database. This is probably a temporary issue. You will still be able to use Analytica beta license 
 until it expires, and Analytica should automatically renew your license next time you run Analytica.
 
 Please call us at (+1)650-212-1212, or email us at support@lumina.com if you need a beta license.
 Thank you,
 The Lumina Team.

Description

The Lumina database has probably gone down, so the Analytica installer was not able to communicate successfully with the database.

Solution

This is a temporary issue. Analytica should be able to fetch a beta license next time it communicates with the license server.

License not found in Lumina database

Message

 Your Analytica 4.3 beta license could not be renewed because Analytica
 could not find your license in the Lumina database, and so could not verify your active support status.
 
 Please call us at (+1)650-212-1212, or email us at support@lumina.com if you need a beta license.
 
 Thank you,
 The Lumina Team.

Description

Your Analytica 4.2 license was not found in the Lumina database, so your support status could not be verified. Only users with valid licenses and active support are eligible for free Analytica 4.3 Beta licenses.

If you are using trial or temporary licenses, you may encounter this error.

Solution

Please send an email to support@lumina.com to request an Analytica 4.3 Beta license.

Error while retrieving license

Message

 Your Analytica 4.3 beta license could not be renewed because Analytica
 was not able fetch a beta license because of a database error. This is probably a temporary issue. You will still
 be able to use Analytica beta license until it expires, and Analytica should automatically renew your license next 
 time you run Analytica.
 
 Please call us at (+1)650-212-1212, or email us at support@lumina.com if you need a beta license.
 
 Thank you,
 The Lumina Team.

Description

Analytica encountered an error in the Lumina Database and, therefore, was not able to fetch/renew your Beta License.

Solution

This could be a temporary issue, and Analytica may successfully renew your license the next time it tries to communicate with the Lumina license server.

If your beta license is about to expire, or does expire, please email support@lumina.com to get an Analytica 4.3 Beta License.