ACP Error Messages/80100

Error message examples

Unable to connect to server. Press 'Ok' button to try again. If problem persists, contact Lumina at acp@lumina.com.

Cause

There are two possible causes:

• The internet connection from your computer to the ACP server is broken.
• The ACP server is not responding.

Remedies

• Try to access another website in your browser. If that isn't accessible, check your internet connection.
• Otherwise, it could be a temporary issue. Wait for a minute or so, and try again.
• If that doesn't work, the ACP server may be down. Please try again later, say in an hour or two.
• If the problem persists please contact acp@lumina.com.