Difference between revisions of "Beta Tester Page/Submitting a Bug Report"
 
(3 intermediate revisions by 2 users not shown)
Line 1: Line 1:
 
[[Category: Beta testing]]
 
[[Category: Beta testing]]
  
−
When you encounter an issue in an Analytica beta or beta:
+
When you encounter an issue in an Analytica beta release:
  
−
* Check the [[Pending Analytica 4.4 Issues]] page to see if this is a new problem.
+
* Check the [[Beta_Tester_Page#Known_issues|Known Analytica 6.2 Issues]] to see if this is a new problem.
 
* Attempt to identify a series of steps to reproduce it.
 
* Attempt to identify a series of steps to reproduce it.
 
* Report the problem via email to support@lumina.com.
 
* Report the problem via email to support@lumina.com.
Line 9: Line 9:
 
** The steps to reproduce the problem.
 
** The steps to reproduce the problem.
 
** Your model file.
 
** Your model file.
−
** If the problem results in a crash, the auto-save recovery file.
+
** If the problem results in a crash, the auto-save recovery file (extension <code>*.ana~</code>) along with the model file before you've recovered changes as re-saved.
 
** For ADE bugs, sample code or steps in AdeTest.exe to reproduce it.
 
** For ADE bugs, sample code or steps in AdeTest.exe to reproduce it.
  
 
''We promise to keep entirely confidential any material you send, including model files''. We will use it only for identifying the source of the problem.
 
''We promise to keep entirely confidential any material you send, including model files''. We will use it only for identifying the source of the problem.
 +
 +
Please put the emphasis on precisely reproducing one specific instance of the problem. Listing a series of steps in detail to reproduce the problem works the best. The most useful bug reports include specific details and are devoid of any interpretation or generalization.

Latest revision as of 08:12, 20 January 2023


When you encounter an issue in an Analytica beta release:

  • Check the Known Analytica 6.2 Issues to see if this is a new problem.
  • Attempt to identify a series of steps to reproduce it.
  • Report the problem via email to support@lumina.com.
  • Where possible, please include:
    • The steps to reproduce the problem.
    • Your model file.
    • If the problem results in a crash, the auto-save recovery file (extension *.ana~) along with the model file before you've recovered changes as re-saved.
    • For ADE bugs, sample code or steps in AdeTest.exe to reproduce it.

We promise to keep entirely confidential any material you send, including model files. We will use it only for identifying the source of the problem.

Please put the emphasis on precisely reproducing one specific instance of the problem. Listing a series of steps in detail to reproduce the problem works the best. The most useful bug reports include specific details and are devoid of any interpretation or generalization.

Comments


You are not allowed to post comments.