Difference between revisions of "Beta Tester Page/Submitting a Bug Report"

 
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When you encounter an issue in Analytica 4.0 beta or ADE 4.0 beta:
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When you encounter an issue in an Analytica beta or beta:
  
* Check the [[Pending Analytica 4.0 Issues]] page to see if this is a new problem.
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* Check the [[Pending Analytica 4.3 Issues]] page to see if this is a new problem.
 
* Attempt to identify a series of steps to reproduce it.
 
* Attempt to identify a series of steps to reproduce it.
* Report the problem via email to anabeta4@lumina.com.
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* Report the problem via email to support@lumina.com.
 
* Where possible, please include:
 
* Where possible, please include:
 
** The steps to reproduce the problem.
 
** The steps to reproduce the problem.

Revision as of 21:08, 5 November 2010

When you encounter an issue in an Analytica beta or beta:

  • Check the Pending Analytica 4.3 Issues page to see if this is a new problem.
  • Attempt to identify a series of steps to reproduce it.
  • Report the problem via email to support@lumina.com.
  • Where possible, please include:
    • The steps to reproduce the problem.
    • Your model file.
    • If the problem results in a crash, the auto-save recovery file.
    • For ADE bugs, sample code or steps in AdeTest.exe to reproduce it.

We promise to keep entirely confidential any material you send, including model files. We will use it only for identifying the source of the problem.

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