View source for Analytica User FAQs/Editions, licenses, and installation

  [[Category: FAQ]]
[[Category:Analytica installation and licenses]]

== Do you have resellers or distributors? Who sells Analytica? ==

Most users buy Analytica directly from its developer, [https://analytica.com/products/buy/ Lumina Decision Systems]].  In Germany and adjacent countries, you may contact [[https://beyondexcelmodeling.com/syconomic.html Syconomics]]. They can also help you get started and offer local consulting if needed, in German or English.

== How do I know what version of Analytica I need? ==
The [https://analytica.com/products/compare-editions/ Compare editions] page shows a table of features by edition. It can help you select the edition of Analytica to meet your needs. You are also welcome to call us at +1-650-212-1212 or [http://www.lumina.com/company/contact-us/ contact us] directly, and we will be glad to discuss your needs.

== When will the new version of Analytica be released? ==
See [[What's new in Analytica 6.5?]].

== How long can a license be used before it expires? ==

We normally issue subscriptions for 12 months, although you may also purchase longer subscriptions at a discount. Subscriptions include free support and updates to new releases, plus access to [[Analytica Cloud Platform]].

== What does support and maintenance include? ==
Analytica subscriptions include free maintenance -- i.e. free upgrades to new releases, and fee support, which includes:

* Access to beta releases of major upgrades
* Edit access to these [[Analytica Docs]]
* 25 free credits for [http://www.lumina.com/products/analytica-cloud-platform/ Analytica Cloud Platform] per month.
* Email response to your [http://www.lumina.com/support/technical-support/ technical questions]. including installation, configuration, functions and features, linking to Excel and ODBC databases.
* Our tech support people are modeling experts and interpret "technical questions" generously. They will let you know if your questions go beyond free support, and may require paid consulting.

== Do you offer one license for multiple users? ==
A [http://www.lumina.com/shoppingcart/rlmproductorder floating license] lets anyone in your organization use Analytica, but only one person at a time per Floating License. It also supports Roaming: A user can check a Floating License out onto their laptop for use out of the office and away from the network. On return to the office, the user checks the license back in again so that it is available for others. 

== Can I use Analytica on my Macintosh? ==
Analytica does not run on Macintosh OS. But, it does run well on a Macintosh, using Parallels, VMWare Fusion or Bootcamp to run Windows. Bootcamp comes free with the Mac OS. The difference with VMWare Fusion is that it lets you run the Mac OS X and Windows simultaneously. Mac and Windows programs can each run in their own Windows.

== May I install Analytica on more than one computer? ==
In the case of an individual license, you can install on more than one computer. For example, you may install on a laptop for use away from your office in addition to your desktop computer-- as long as you are the only person who uses those installed copies. One person - one license. See the [http://www.lumina.com/images/uploads/main_images/Analytica%20EULA.pdf End User License Agreement].

== May I transfer my license to another user? ==
Yes, you can transfer your license to another end user. Just [http://www.lumina.com/company/contact-us/ email us] with your request. We will send the new end user an email with license information and email you, the previous end user, instructions to uninstall your license.

== I tried installing Analytica but I get an error message saying my activation code has been used too many times. Can you help? ==
When you purchase your license, it is set up for 3 activations. Once those activations have been used, you will need to notify us and we will provide you with more activations.

== I lost the activation key for my Analytica license. Can you tell me what it is? ==
[http://www.lumina.com/company/contact-us/ Email us] with your company or organization name and we will send you your activation key.

== Where do I find my License Id and activation code? ==
You can find your License ID from inside Analytica. Select the '''Update License...''' dialog from the '''Help''' Menu. You can copy/paste it from the '''License field.''' The activation code is sent to you when you purchased the license. Search your email first. If you can’t find it, [http://www.lumina.com/company/contact-us/ email us] with your company name and we will send it to you.

== How do I know which version of Analytica I am using? ==
From inside Analytica, select the About Analytica from the Help menu. The window will display your Analytica edition and release. This dialog box shows your Edition, Release number, and the date of the release.
 
== What is the best way to learn Analytica? ==

* Start with the [[Analytica_Tutorial|Tutorial]].
* After that, browse the [[Analytica_User_Guide|User Guide]], especially the first few intro chapters. 
* Watch the [http://www.lumina.com/why-analytica/video-introduction/#other Solar Panel model video].
* Browse the [[Example_Models|example models]].
* Browse the [[Analytica_Docs|docs]], and [[Tutorial_videos|videos]] there, for ideas.
* Through all of it, experiment, try stuff on your own.

== Do you have sample models? ==
From inside Analytica, select '''Open''' from the '''File''' menu. Click the '''Example Analytica Models''' icon. Example models are organized in several categories. In addition to the models that come with your Analytica software, you can find [[Example_Models|more examples]] on the [[Analytica_Docs|Analytica Docs]]. These examples supplement the example models that are installed with Analytica into the Examples folder.

==See Also==
* [[Editions of Analytica]]
* [[Installation and licenses]]